Information We Collect

We collect personal information to provide, enhance, and secure our services. The types of data we collect include:

1- Personal Information:

When you register for an account, submit a support ticket, or interact with our services, we may collect personal data such as:

• Name, email address, and contact details
• Login credentials (username, password)
• Payment information (we do not store full credit card details; these are handled securely by our payment gateway providers)

2- Automatically Collected Information:

We also collect technical information from your browser, device, and the servers you use to access OCIS. This may include:

• IP addresses
• Browser type and version
• Time zone and location data
• Operating system and device type
• Referring URLs and metadata from interactions

3- Cookies and Tracking Technologies:

OCIS uses cookies to improve your browsing experience, track your preferences, and gather statistical data about how the site is used. Cookies are small files stored on your device that help us understand user behavior and customize our services. You can choose to disable cookies through your browser settings, but this may affect the functionality of our services.

4-  Third-Party Information:

In certain cases, we may receive information about you from third-party sources, such as:

• Federated login services like Google, LinkedIn, or Microsoft, if you use them to sign into OCIS.
• Information from partners, event organizers, or vendors who may share details about your interactions with us.

How We Use Your Information

The data we collect is used for the following purposes:

• Service Provision:

Your personal data allows us to operate and maintain the OCIS platform. This includes responding to your inquiries, processing transactions, and providing customer support.

• Improvement of Services:

We analyze your usage data to improve the overall experience, troubleshoot issues, and enhance platform features. For example, understanding how users interact with different sections of the platform helps us optimize our services for a more user-friendly experience.

• Security and Compliance:

OCIS is committed to keeping your data safe and secure. We use encryption (such as 256-bit AES) for data transmission and storage to protect against unauthorized access. Additionally, we comply with global data protection laws like the General Data Protection Regulation (GDPR) to ensure your data is handled lawfully and securely.

• Marketing and Communication:

If you have consented, we may use your contact information to send promotional materials, product updates, and newsletters. You can opt out of receiving marketing communications at any time through the “unsubscribe” link included in every message.

• Legal Obligations:

In cases where OCIS is legally required to share your data, such as in response to legal requests, subpoenas, or government investigations, we will comply with applicable laws while protecting your rights.

How We Share Your Information

We value your privacy and never sell, rent, or trade your personal data with third parties for marketing purposes. However, in the course of providing our services, we may share your information with:

• Third-Party Service Providers:

We engage trusted third parties to assist with functions like payment processing, email communication, and website analytics. These providers are contractually obligated to protect your data and use it only for the purposes of providing their services to us.

• Business Transfers:

In the event that OCIS undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any changes in data ownership.

• Legal Compliance:

If required by law or in response to valid legal requests, we may disclose your information to government authorities or legal institutions.

Data Security and Retention

At OCIS, we employ strict measures to protect your personal information from unauthorized access, disclosure, or destruction. These measures include:

• Encryption: Data is encrypted in transit and at rest using advanced encryption protocols like TLS 1.2 and AES 256-bit.
• Access Controls: Only authorized personnel have access to personal data, and access is restricted based on the need to know.
• Audit Logs: We maintain detailed audit logs to track data access and modifications, ensuring accountability at all levels.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. After this period, we securely delete or anonymize your data.

Your Rights Under GDPR

If you are located in the European Union (EU) or the European Economic Area (EEA), you are entitled to the following rights under GDPR:

• Right to Access: You can request a copy of the data we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your personal data.
• Right to Erasure: You have the right to request the deletion of your data when it’s no longer necessary for the purposes it was collected.
• Right to Restrict Processing: You can ask us to restrict how we process your personal data in certain circumstances.

• Right to Data Portability: You can request to transfer your data to another service provider in a commonly used format.
• Right to Object: You can object to the processing of your data for marketing purposes or any legitimate interest processing.

To exercise any of these rights, please contact us at contact@ocis.app.

Children’s Privacy

OCIS is not intended for use by children under the age of 16. We do not knowingly collect or process personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as possible.

International Data Transfers

OCIS operates globally, and as such, your data may be transferred to and processed in countries outside of your jurisdiction. When transferring data internationally, we ensure that appropriate safeguards are in place to protect your privacy, in compliance with GDPR and other relevant regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and if they are significant, we will notify you by email or through the platform.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact@ocis.app. We are committed to addressing any concerns you may have and ensuring the protection of your personal information.