The Online Customer Involving System
Resolve FasterSupport Smarter
OCIS is your all-in-one solution for managing customer inquiries and support tickets, exclusively through email. With AI-driven automation and an intuitive chatbot, OCIS tracks, classifies, and resolves issues seamlessly, ensuring efficient email-based support. Featuring real-time status updates, customizable workflows, and an intuitive interface, OCIS transforms your email support from start to finish.
Elevate your support operations
Boost efficiency with ease
Keep customers engaged and satisfied
Unleash the Power of AI
Key Features
AI-Powered Ticket Classification
Automatically categorize and prioritize (email) tickets based on type, urgency, or source, ensuring a streamlined resolution process.
Intelligent Chatbot Assistance
A built-in (customizable) chatbot interacts with customers through predefined options, offering immediate support and escalating tickets when needed.
Multi-Channel Support Integration
Manage tickets from various platforms email, chat, and web forms all from one unified interface for a smooth support experience.
Multi-language AI Translation & Auto-Reply
OCIS offers multi-language AI translation for your chat tree. The system also provides automated replies for predefined categories of emails.
Real-Time Ticket Tracking
Monitor ticket progress live, keeping your team on top of every customer request and ensuring no ticket is left unresolved.
Customizable Workflows
Adapt workflows to fit your team’s processes, ensuring a flexible and efficient support structure that meets your specific needs.
For Every Business
Flexible Plans
Get started Today! Choose the plan that fits your needs!
Basic
Perfect for small teams managing minimal ticket volumes, providing essential support features.
Premium
Designed for businesses looking to expand their customer support capabilities, offering more inboxes and API integration for flexibility.
Platinum
Tailored for large teams or enterprises that require extensive storage, unlimited ticket handling, and advanced integrations for seamless automation.